Professional Development · Methods & Soft Skills · Rhetoric, Presentation, and Negotiation

Navigating Difficult Conversations

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A practical framework, drawn from the Harvard Negotiation Project's work on difficult conversations, for understanding why hard conversations go wrong and how to structure them productively -- covering the What Happened, feelings, and identity dimensions of conflict.

Inhaltsübersicht

  • Why Difficult Conversations Go Wrong
  • The What Happened Conversation: Stories, Contribution, and Intent
  • The Feelings and Identity Conversations
  • Structuring and Conducting a Difficult Conversation
Two colleagues sitting across from each other in a serious workplace conversation
Pixabay – Pixabay License

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Learn Navigating Difficult Conversations — Rhetoric, Presentation, and Negotiation Methods & Soft Skills | Summary, Flashcards & Quiz