Professional Development · Leadership & Management · Module 2: Feedback and Communication

Difficult Conversations: Preparation and Structure

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Approach performance issues, interpersonal conflicts, and bad news with a structured framework that produces productive outcomes rather than avoidance or escalation.

Inhaltsübersicht

  • Why We Avoid Difficult Conversations — and Why That Costs Us
  • The Crucial Conversations Framework: Conditions for Productive Dialogue
  • Preparation: What to Do Before the Conversation
  • The STATE Model and What Comes After: Structure, Emotion, and Follow-Up
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